Terms and Conditions Bospay — Malaysia Casino Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User" or "You") and bospay ("Company", "Platform", "Us"). By registering, logging in, or using any services offered through bospay.app, you expressly agree to be bound by all terms in this Agreement.

In this document, the following key terms are used:

• "Platform" refers to the entire website, mobile app, and services operated by bospay.
• "Account" refers to the personal account registered by the Player on the bospay Platform.
• "Funds" refers to funds in Malaysian Ringgit (MYR) held in your Account.
• "Bonus" refers to credits, free money, or other promotional offers granted by bospay.
• "KYC" (Know Your Customer) refers to the identity verification process required by Bospay.

This agreement is incorporated together with Bospay's Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and this platform.

Bospay only permits individuals who meet all of the following requirements to register and use the platform:

• At least 18 years old on the date of registration.
• Not a citizen or resident of a country where online gaming activities are prohibited by law.
• Having full legal capacity to enter into a binding agreement.
• Never been banned from using any gaming platform operated by bospay or our affiliates.

Each player is only permitted to hold one active account at bospay. Opening multiple accounts by the same individual — even using different names or details — is strictly prohibited and may result in the freezing of all related accounts and forfeiture of all funds and bonuses.

During registration, you are required to provide complete, accurate, and up-to-date information including your full name, date of birth, email address, and phone number. Bospay is not responsible for any issues arising from inaccurate information provided by the player.

The KYC process at Bospay involves submitting the following documents:

• A copy of your identity card (MyKad) or valid passport — front and back.
• Proof of current address (utility bill or bank statement no older than three months).
• A selfie holding your identity document (for full verification).

Bospay processes all KYC documents within 1 to 3 business days. All documents are stored securely using industry-grade encryption and are never shared with third parties except for legal compliance purposes.

All transactions on Bospay are conducted in Malaysian Ringgit (MYR). Accepted deposit methods include DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay — all with no processing fees from Bospay. The minimum deposit is MYR 10 and is credited to your account instantly upon confirmation by the payment system.

• Minimum withdrawal: MYR 50 per transaction.
• Withdrawals to e-wallets are processed within 5 to 15 minutes for KYC-verified accounts.
• Withdrawals to bank accounts are processed within 1 to 3 business days.
• The withdrawal method must match the deposit method used.

Bospay does not allow fund transfers between player accounts. All withdrawals must be made to an account held in the same name as the registered Bospay account owner.

Bospay offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements clearly stated in each promotional offer.

The general conditions applicable to all bospay bonuses are as follows:

• Bonuses may only be used on eligible games — some games may be excluded from meeting rollover requirements.
• Bonuses cannot be transferred between accounts or converted directly to cash.
• Bospay reserves the right to void bonuses obtained through dishonest means or system abuse.
• Birthday bonuses are eligible for one claim per year per verified account.

All games on Bospay use a Random Number Generator (RNG) independently verified by an accredited third-party audit body. This ensures every game outcome is truly random and cannot be influenced by any party.

For sports betting and live betting:

• Results are taken from the official sources of the relevant league or sports organisation.
• Confirmed bets cannot be cancelled except under circumstances defined by bospay policy.
• If a technical error affects the outcome of a game, Bospay reserves the right to void that round and return the bet to the player.

Any dispute regarding game results must be reported to the Bospay support team within 72 hours after the round is completed. Disputes received after this period may not be considered.

Bospay enforces a zero-tolerance policy against activities that abuse the platform or harm other players. The following activities are strictly prohibited:

• Opening multiple accounts to claim bonuses more than once.
• Using automated software (bots), scripts, or any technical means to gain an unfair advantage.
• Communicating with other players in-game to gain a shared advantage (collusion).
• Using funds derived from illegal activities for deposits.
• Abusing the bonus or promotion system in ways not intended by Bospay.
• Threatening, insulting, or intimidating any staff member or other player.

You are solely responsible for keeping your Bospay account login credentials secure. This includes your password, two-factor authentication (2FA) codes, and any other information that grants access to your account.

Bospay recommends the following security practices for all players:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account security settings.
• Do not share your password or account details with anyone, including family members.
• Log out after every session, especially when using a shared device.
• Contact Bospay support immediately if you suspect your account has been accessed without authorisation.

Bospay is not liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

Players may close their Bospay account at any time by contacting the customer support team. Before closure, ensure all eligible funds have been withdrawn, as the closure process is final.

Bospay reserves the right to unilaterally suspend or terminate an account in the following cases:

• Violation of any term in this document.
• Suspicion or evidence of fraud, money laundering, or other illegal activity.
• Failure to submit KYC documents within the requested timeframe.
• Account has been inactive for more than 24 consecutive months.
• Instructions from relevant legal authorities or regulatory bodies.

In cases of termination due to a terms violation, Bospay reserves the right to withhold all or part of the funds in the account depending on the nature of the breach.

Bospay provides the platform "as is" and does not guarantee that it will operate without interruption, errors, or delays at all times. Bospay is not liable for any indirect, incidental, or consequential losses incurred by players as a result of using or being unable to use the platform.

Bospay's liability under all circumstances is limited to the actual amount of funds in the player's account at the time of the incident giving rise to the claim. Bospay is not responsible for:

• Service disruptions due to planned or unplanned maintenance.
• Internet connection or device issues on the player's end.
• Losses resulting from valid game outcomes, even if the player considers them unfair.
• Changes in laws affecting the availability of Bospay's services in certain regions.

Bospay collects and processes your personal data in accordance with our separate Privacy Policy. By using the Bospay platform, you consent to the collection and processing of your personal data for the purposes stated in that Privacy Policy.

In brief, Bospay uses your data to:

• Operating and providing the platform's services to you.
• Processing financial transactions securely.
• Complying with applicable legal and regulatory requirements.
• Preventing fraud and ensuring platform security.
• Sending account-related communications and promotions (with your consent).

All personal data is protected by 256-bit SSL encryption and is not sold or shared with third parties for marketing purposes without your explicit consent.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the bospay platform's operations. Any dispute arising from or related to the use of the bospay platform shall first be resolved through bospay's official complaints process.

Bospay's dispute resolution process is as follows:

• Step 1: Contact Bospay customer support via live chat and describe your dispute in full.
• Step 2: If you are not satisfied with the initial response, request that your case be escalated to the management team.
• Step 3: Bospay will provide a written decision within 14 business days for escalated cases.

Bospay is committed to resolving all legitimate disputes fairly and transparently. We take every complaint seriously and ensure each case is thoroughly reviewed by a qualified team.